Privacy Policy

1. INTRODUCTION

1. 1.1 These are the terms and conditions referred to in the Rental Agreement ("The Agreement") between the renter who signs the rental agreement ("the Renter") and SBCH ("SBCH"). The Renter includes, jointly and severally, any person or juristic person on whose behalf the agreement is signed. "Parties" refers to both the Renter and SBCH. The Renter hereby warrants that all the details provided on the rental agreement are true and correct.

   1.2 This agreement contains all of the terms and conditions agreed upon between the parties. Any variation and/or additions, including but not limited to any extensions to the rental period, must be reduced to writing and signed by the parties before becoming effective and binding. If this agreement is not validly extended, the waivers in terms of clause 9 will immediately lapse upon expiry of this agreement.

   1.3 The Renter chooses the physical address furnished on the rental agreement as one of the domicilium citandi et executandi possible for the service of all notices and/or legal processes. If the Renter is not an ordinary resident of Namibia, SBCH shall be entitled to serve any legal process at any one or more addresses stated in the client data completed online or in writing by the Renter or the Travel Itinerary supplied by the Renter’s Travel Agent.

   1.4 The Renter consents to the jurisdiction of the Magistrate’s Court, Swakopmund, or any other competent court that has jurisdiction within the Republic of Namibia. In the event SBCH is required to institute legal proceedings in a country other than Namibia, the Renter agrees that the highest costs scale recoverable in the jurisdiction of that country shall apply to those legal proceedings.

2. THE MOTOR VEHICLE

1. 2.1 The motor vehicle(s) hired by the Renter ("the vehicle") is described in the Agreement (which description includes any substitute vehicle/s which may replace the original vehicle) and includes all tools, spares, accessories, and equipment in and on the vehicle.

   2.2 Any costs incurred due to (but not restricted to) repairing damage, replacement of parts or accessories (without allowing for depreciation), replacing the vehicle (when it is damaged beyond repair), remunerating an assessor to inspect and report on collision damage, as well as any legal costs incurred shall be referred to as "damage/s". Any costs incurred due to (but not restricted to) towing, transport and storing the vehicle shall be referred to as "recovery cost".

   2.3 The Renter warrants and accepts sole responsibility for ensuring that the driver/s specified in the rental agreement ("the driver/s"):

   1. Shall, before accepting the vehicle, inspect the vehicle and satisfy him/herself that it is in a good working condition and that the wheel lug torque is set to the recommended specifications;
   2. After receipt of the vehicle shall, at the expense of him/herself, properly provide all necessary water, oil and petrol for the running of the vehicle, failing which the Renter shall be liable for any loss or damage as a result;
   3. Shall inspect the fitting of the baby seat and satisfy him/herself that it has been properly fitted, if a baby seat has been requested;
   4. Shall not lease, lend or otherwise dispose of the vehicle;
   5. Shall not transport or load any articles/items which may cause damage to the vehicle or its upholstery;
   6. Shall park the vehicle safely and securely or in a secure parking garage when it is not being driven;
   7. Shall not allow any person other than the driver/s specified in the rental agreement to operate the vehicle;
   8. Obeys the terms and conditions specified under clauses 4.1 to 4.10 hereof (in the event that the driver is not the same person or entity as the Renter).

3. THE DRIVER

1. 3.1 The Renter warrants and accepts sole responsibility for ensuring that the driver/s (including additional driver/s) specified in the rental agreement:

   1. Shall be the only person/s who drive/s the vehicle and shall keep the vehicle keys in a safe place at all times.
   2. Is over the age of 23;
   3. Is in possession of an unendorsed valid driving licence / international driver’s licence (which must be produced to rent a vehicle) and has never been denied car hire facilities or refused any motor vehicle insurance.
   4. Does not suffer from any physical infirmity, defective vision or hearing and is neither addicted to nor under the influence of alcohol or any habit-forming or illegal drugs while operating the vehicle.
   5. Shall not use the vehicle for racing, towing or a competition of any kind.
   6. Shall not use the vehicle for conveyance of passengers for reward.

4. USE AND RETURN OF THE VEHICLE

1. 4.1 The vehicle must be used and maintained in a proper and reasonable manner within the capabilities of the vehicle and shall be used on suitable roads and may only be used for the purpose for which it is intended, and must be returned in the same condition that it was received in, fair wear and tear excepted.

   4.2 SBCH will deliver the vehicle with a full tank of fuel and on return of the vehicle it shall be refilled at the expense of the Renter. If the vehicle is not refuelled a penalty fee of N$500.00 will be charged in addition to the amount charged for vehicle to be refuelled.

   4.3 The vehicle shall not be taken outside of the Republic of Namibia. The Renter must acquaint him/herself with the additional CDW (collision damage waiver), TLW (theft loss waiver), and excesses.

   4.4 Unless agreed in writing, if the vehicle is not returned to SBCH depot by the agreed time and date, the Renter agrees to pay the applicable daily rate as specified in the Agreement plus a 20% late return surcharge thereon for every late day. SBCH may demand the immediate return of the vehicle and claim any damages it may suffer as a result of the late return.

   4.5 SBCH reserves the right on return of the vehicle to decide in its sole discretion whether it is necessary to carry out any repairs or replacements to the vehicle, including valet cleaning, and may carry out such repairs and hold the Renter liable for such costs, which must be paid on demand.

   4.6 The Renter shall be liable for all fines, penalties and offences in terms of the Road Traffic and Transport Act 22 of 1999 and Regulations, as amended from time to time, and any other relevant Ordinances or Acts. This includes but is not limited to parking fines, traffic violations and other offences arising out of or concerning the use of the vehicle during the rental period and the Renter indemnifies SBCH against all such liability. The Renter hereby authorises SBCH to disclose to any relevant authority any information in terms of 4.5 which may be required by such authority.

   4.7 A day is a period of 24 hours or part thereof, calculated from the time recorded under “time out” in The Agreement. The minimum rental period is three (3) days and any extensions to the rental period must be in days.

   4.8 The vehicle monitoring system shall not be tampered with and if tampered with, the Renter shall be liable for all direct, indirect and consequential damages and shall forfeit all rights to insurances or waivers.

   4.9 The Renter is under no circumstances allowed to convey hitchhikers and/or any persons unknown to the Renter in the vehicle.

   4.10 The Renter is not allowed to drive the vehicle below the high-tide watermark at all, or through any wet saltpans, water pools, riverbeds or rivers, or undriveable gravel roads. Water damages are not covered by any insurance and the Renter is liable for the full damages and possible follow-on damages to the vehicle due to contact with water which may even exceed the chosen excess amount.

5. RATES AND CHARGES

1. 5.1 It is the Renter’s duty to acquaint him/herself with and pay on demand the rental rates as agreed, as well as any applicable additional charges including, inter alia, delivery, collection, one-way drop-off, baby seat/s, fuel, valet cleaning, repairs, replacements, airport surcharges, contract fee, additional driver charge, incident claim handling fee, traffic fine handling fee, collision damage waiver and/or theft loss waiver and/or personal accident insurance.

   5.2 Unless the Renter or his/her authorised travel agent has an approved account with SBCH, payment must be made by one of the following credit cards: Visa or MasterCard.

   5.3 Despite the method of payment chosen, the Renter consents to SBCH making any enquiries it deems necessary with any credit bureau/x and obtaining from and disclosing to any credit bureaux, or any other person with whom the Renter has had financial dealings, any information concerning the Renter’s credit profile and payment history.

   5.4 SBCH may charge interest on overdue amounts at a rate equivalent to the prime overdraft rate applicable at the time.

   5.5 The Renter shall be personally liable for any rental in the event the tour operator or agent fails to pay any payment in terms of this rental agreement within 60 days.

   5.6 It is agreed that regardless of the party responsible for the accident/damage, the rental period shall remain unaffected if the rented vehicle becomes inoperable due to an accident, damages, or theft occurring within the rental period. Under these circumstances, SBCH is under no obligation to replace the unusable vehicle with another and/or to return the Renter to the renting location. Recovery costs of the unusable vehicle and the rental fee of a replacement vehicle shall also be for the account of the Renter.

   5.7 No refunds on early returns.

   5.8 Minimum replacement key charge if lost/stolen is N$3,500.00.

   5.9 All SBCH vehicles are fitted with GPS tracking and are monitored 24 hours.

6. CANCELLATION AND REPOSSESSION OF THE VEHICLE

1. 6.1 If the Renter has furnished any incorrect information in this agreement and/or commits a breach of any of these terms or conditions and/or permits any person to drive the vehicle who is not listed as a driver on the rental agreement, and/or commits an act of insolvency and/or fails to satisfy any judgement within 7 days of being granted, then SBCH may forthwith cancel this agreement and immediately retake possession of the vehicle without prejudice to its rights to claim the full rental charges and/or damages for breach of contract.

   6.2 The Renter agrees to pay SBCH any and all costs and expenses arising from any breach by the Renter of this agreement, including any legal costs on a scale as between attorney and own client.

   6.3 SBCH reserves the right to take possession of the vehicle at any time for any reason whatsoever.

7. ACCIDENTS AND REPAIRS

1. 7.1 The Renter must immediately notify SBCH of any accident or breakdown and advise if it is necessary to effect any repairs to the vehicle. SBCH will attend to the towing and repair of the vehicle and the Renter shall not effect any repairs or allow any repairs to be effected to the vehicle without the prior written consent of SBCH, failing which the Renter shall be liable for the cost of such repairs and any damages and recovery cost incurred or arising as a result thereof.

   7.2 In the event of a collision or accident, the Renter shall be responsible for the driver obtaining and furnishing the details of the parties involved and any witnesses to the collision or accident, and warrants that the driver shall not admit liability or guilt; shall not abandon the vehicle without making sure that it is adequately safeguarded and secured; shall immediately notify SBCH and the police and shall obtain a case reference number from the police and provide this to SBCH within 24 hours of the accident regardless of any waiver taken out.

8. THEFT OF THE VEHICLE

9. COLLISION DAMAGE WAIVER (CDW) AND/OR THEFT LOSS WAIVER (TLW)

1. 9.1 SBCH retains ownership of the vehicle at all times, but all risks in the vehicle transfer to the Renter from the time the driver receives the keys until the time the vehicle and the keys are returned to SBCH.

   9.2 The Renter may elect to take out a Collision Damage Waiver and/or Theft Loss Waiver ("CDW and TLW") against any damage to or loss of the vehicle and/or theft of the vehicle (excluding personal property in or on the vehicle).

   9.3 CDW shall cover any damage or loss to the vehicle (but not any other vehicle), incurred in a collision with another vehicle or animal, or person on a National or Municipal road while the vehicle is under the driver’s control, less any excess payable if applicable. TLW shall cover any loss of the vehicle through the theft of the vehicle, less any excess payable if applicable. TLW shall not cover any personal property which may have been in or on the vehicle.

   9.4 The Renter acknowledges and accepts liability for an additional charge for CDW and/or TLW as reflected in the rental agreement. The Renter shall be liable for the excesses as specified in the rental agreement and the rates schedule and which are subject to clause 9.5.

   9.5 Regardless of whether any form of CDW or TLW has been taken, the Renter shall, regardless of fault, be liable for any damage/s to or loss of the vehicle and recovery cost in the following circumstances:

   1. If there has been any breach of the terms and conditions of this agreement all of which are material;
   2. If such damage/s or loss is as a result of negligence in complying with any SBCH speed regulations, road traffic regulations or road traffic warnings;
   3. If the vehicle was driven on unsuitable roads (undercarriage damage);
   4. If such damage/s or loss occurred while there was no collision with another vehicle, or animal, or person (single-vehicle-accident). Regardless of speed, a single-vehicle-accident is never covered with the following excess options: standard excess, reduced excess 1 and 2. In that case, the full damage of the vehicle is on the account of the client (exclusion: Super Cover);
   5. If the vehicle was NOT driven by the Renter or another authorized driver nominated on the rental agreement;
   6. If any damage/s or loss is as a result of any other form of negligence as determined by SBCH’s Claims Department and Company Directors in their sole discretion.
   7. The chosen excess amount/s do not cover any cost stated in clause 2.2 of the rental agreement.

   9.6 The Renter indemnifies SBCH against any claims for loss, damages (direct or consequential) and costs (including attorney and own client costs) that may be incurred as a result of or arising out of a breach of the Agreement and/or an act or omission by the Renter or any person that the Renter allows to access the vehicle.

   9.7 SBCH shall not be liable for: any damage arising out of any defect in or mechanical failure of the vehicle, including but not limited to any loss or damage to any person or property transported or left in the vehicle; for any damages, consequential loss, loss of profits or special damages of any kind of any breach of this agreement, or arising out of any cause whatsoever, including but not limited to loss resulting from the negligence of SBCH, its agents or employees. SBCH accepts no liability for delays in consequence of breakdown or any other circumstances.

   9.8 The vehicle is insured in terms of the provisions of the Motor Vehicle Accident Fund, Act 10 of 2007 as amended, for any loss or damage that a person suffered as a result of any bodily injury and/or death and subject to compliance with the provisions of the Act.

   9.9 The waivers mentioned do not cover or apply to: claims arising from injuries received by driver and/or passengers of the vehicle; damage or destruction of property owned by, rented to or goods the Renter or driver is in charge of or transported by the Renter or driver; damages to the vehicle’s undercarriage (exclusion: See Super Cover in Offer); damages resulting from sandblast (exclusion: See Super Cover in Offer); damages resulting from (driving through) water (water damage); damages to tyres (exclusion: See Super Cover in Offer); any damages resulting from the wrong use of the 4x4 device and/or damages resulting from abuse or wrong usage of the clutch. No repaired tyres are accepted (exclusion: See Super Cover in Offer);

   9.10 The damages stated in clause 9.9 will be charged to the Renter’s credit card. If the Renter or driver has been negligent, the Renter shall pay the real value of the vehicle. In the case of theft or an accident where only the vehicle stated in this contract is involved, the Renter shall be liable for recovery costs of the vehicle and also be liable for the full payment of the rental period as initially agreed on in this contract.

   9.11 The Renter agrees to sign the "Damage Report" when returning the vehicle or, in case the vehicle is replaced by another vehicle, agrees to sign the "Damage Report" of the vehicle to be replaced, before receiving another rental vehicle.

   9.12 In case of damages to the vehicle the Renter accepts the assessment of any Official Dealer of that make of rental vehicle and/or the assessment of any Independent Assessing Services/Loss Adjuster, even when the "Damage Report" has not been signed by the Renter for whatsoever possible reason (dispute, unattended vehicle return, etc).

10. AGREEMENT TO FURNISH SECURITY

1. 10.1 In the event of a collision or accident the Renter agrees that as soon as the damages to the vehicle have been assessed and confirmed by an Independent Loss Adjustor / Independent Assessing Service or Official Dealer the Renter shall, within 24 hours, furnish SBCH with either one of the following:

   1. Proof of an asset owned by the Renter and located in the jurisdiction of Namibia with a net worth of not less than the assessed damages of the vehicle; or
   2. Transfer of an amount of money into the bank account designated by SBCH equal to the assessed damages of the vehicle;

   10.2 The Renter agrees that:

   1. Any asset/s identified by the Renter in terms of clause 10.1 shall immediately be placed in the possession of SBCH and shall remain in possession of SBCH; and
   2. Any amount of money transferred to SBCH by the Renter shall remain in the account designated for that purpose until such time a court of competent jurisdiction, including any appeal to a higher court, has decided on the liability of the Renter for the damages suffered by SBCH as a result of the collision or accident. Should such a court find that the Renter is liable to pay the damages to SBCH the asset/s or monies shall serve as security for the recovery and satiation of these damages.

   10.3 Failure by the Renter to perform either of the obligations set out in paragraphs 10.2.1 or 10.2.2 shall be understood to mean that the Renter does not have sufficient realisable assets in Namibia to satisfy any claim for damages resulting from the accident or collision. In that event the Renter agrees that:

   1. The amount of damages so assessed shall constitute prima facie proof of the amount of damages suffered by SBCH as a result of the accident/collision; and
   2. The Renter irrevocably consents to SBCH debiting from the credit card (Visa or MasterCard) an amount of money equal to the amount of damages suffered by SBCH as so assessed upon SBCH furnishing the applicable bank with proof of the assessed damages and this agreement.

11. CONDITIONS OF HIRE

Contact & Breakdown Assistance

Please contact Swakop Budget Car Hire immediately in the event of an accident or breakdown.